Refund Policy

1) Eligibility

• Applies to all annual plans (Starter, Growth, Business) and any add‑ons purchased in the same order.
• Launch Lifetime plan: Typically non-refundable as it is a lifetime deal. Exceptions may be made at our discretion within 14 days of purchase.
• One refund per domain purchase.

2) How to request

From the App, open Billing → Request refund, or email support@accordkit.com with your purchase email and domain.

3) What happens after a refund

• The banner stops serving for the refunded domain immediately.
• Consent logs remain accessible for 30 days for your records, then are automatically purged per our retention policy.

4) Timing

Refunds are issued to the original payment method. Gateway/bank processing times (e.g., Razorpay) may take 5–10 business days after we approve the refund.

5) Abuse & exceptions

We reserve the right to refuse refunds in cases of abuse (e.g., repeated refunds for the same organization under different domains) or where prohibited by law.

6) Contact